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Welcome to JewelMansion

FAQs

Questions about our jewellery


Q. What does gold plated mean?

A. Gold plating is a method of depositing a thin layer of gold onto the surface of another metal, most often copper or silver (to make silver-gilt), by chemical or electrochemical plating.

 

Q. What does gold filled mean?

A. Gold filled is the next level to real gold and is an amazing quality and alternative. Gold filled is an actual layer of gold-pressure bonded to another metal. It cannot be confused with gold plated as gold filled generally has 100% more gold than gold plated.

 

Q. What does lab created mean?

A. Lab created means made or created in a laboratory and not found in the ground as per most gemstones. The gems are not fake, rather they are REAL sapphires grown in a laboratory.

 

Q. What does Swarovski element mean?

A. Swarovski element is the brand for high quality crystal from Swarovski.  Manufacturers and designers from all over the world refine their products with Swarovski element.  The ‘Made with Swarovski Element’ label on products serves as a sign of authenticity and the highest standards to crystal design. It is not a Swarovski made product neither will it have the Swarovski logo.

 

Q. What is 925 silver.

A. It is silver made up of 92.5% silver and 7% copper.  For further information see our page about Silver

 

Q. Where do you source your products?

A. JewelMansion uses a range of suppliers within the UK and abroad to source the finest, quality products at affordable prices.

 

 

Questions about payment, invoicing, delivery and returns


Q. When will my items be despatched?

A. All items will be despatched, once you have checked out within 5 working days for orders received by 3pm Monday to Friday, and orders received by 12 on Saturdays.


Q. How will my items be delivered?

A. Following quality checking, items will be delivered using Royal Mail standard or recorded delivery postal service. For more information see our page on delivery charges.

 

Q. How do I return an item I have purchased?  

A. If your item is not as you expected, please use the returns procedure on our returns policy.


Q. I don’t have a PayPal account, can I pay using my debit or credit card?

A. Yes, PayPal accepts all credit and debit cards as well as having access to pay using your PayPal account.

 

 

Questions about jewellery parties


Q. My organisation holds a charity event each year.  Is this something JewelMansion would be interested in? 

A. Absolutely, we would love to be involved.  Please contact us with more details and we will be in touch  

 

Q. I would like to sell your jewellery from home, how do I go about this? 

A. We have thought very hard about this and have options which we believe will suit all budgets.  The beauty is you decide how much you want to spend on the jewellery, you sell for prices you decide (we do send you recommendations), and the cash is yours.  All the packages have a RRP over the selling prices, so you will be quids in.  Click here to go to the relevant page.  

 

Questions about Wholesale

 

Q. I would like to become a wholesale customer, what information do you need:

 A. Absolutely we would love you to join us.  Please see the information on our Wholesale page by clicking here

 

Q. What does MOQ mean?

A. JewelMansion has a minimum order quantity of £100 – this means your order must be at least £100 before delivery costs in order for us to accept it.  

 

Q. Does my MOQ have to be from one specific section, e.g rings?

 A. No, you can order from across the whole range to get to your £100

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